Shipping & Delivery Policy
Draft Revision Date: October 24, 2026
At Merrylaine, we carefully prepare and package each order so your Christmas treasures arrive safely and ready to enjoy. Because many of our products are handmade or made to order, please allow time for both processing and shipping when placing your order.
Order Processing
Orders are typically processed within 5-7 business days before shipment.
Personalized, customized, handmade, or made-to-order products may require additional processing time. Any longer production time will be noted on the applicable product page whenever possible.
Business days are Monday through Friday, excluding holidays.
During our busiest seasons, particularly the weeks leading up to Christmas, processing times may be longer due to increased order volume. We appreciate your patience while we carefully prepare each order.
Shipping Rates
Shipping charges are calculated and displayed during checkout based on the shipping method, order, and destination.
Any free-shipping or flat-rate shipping promotions displayed on our website are subject to the terms of that particular offer.
The shipping amount shown at checkout will apply to your order unless otherwise stated.
Estimated Delivery Times
Once your order has been processed and shipped, delivery time will depend on the shipping method and carrier selected for your order. Estimated delivery dates provided at checkout or through tracking information are estimates and are not guaranteed delivery dates. Carrier delays caused by weather, high shipping volumes, transportation disruptions, holidays, or other circumstances outside our control may affect delivery times.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order ships.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
If your tracking information does not update immediately, this does not necessarily mean that your package has not been shipped.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
Recipient name
Street address
Apartment or unit number
City
State
ZIP code
If you notice an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made after an order has entered the shipping process.
Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
Holiday Orders
Christmas is our favorite time of year—and also our busiest!
If you're purchasing an item for Christmas or another specific occasion, we strongly recommend ordering as early as possible.
Any holiday ordering deadlines posted on our website are based on estimated production and carrier delivery times and do not constitute a guarantee of delivery by a particular date.
Once a package has been transferred to the shipping carrier, carrier delays are outside our direct control.
Personalized & Custom Orders
Personalized and custom products may require additional production time before shipment.
Please review the processing time shown on the individual product page before ordering.
If you're ordering a personalized item for a specific date, we recommend allowing additional time for production and delivery.
Multiple Items in One Order
Whenever practical, we may ship multiple products from the same order together.
In some circumstances, products may be shipped separately due to production schedules, packaging requirements, product size, or availability.
If your order is shipped in multiple packages, you may receive more than one tracking number.
Delayed Packages
If your tracking information shows that your package is still in transit but appears delayed, please allow additional time for the shipping carrier to complete delivery.
Carrier delays can occur during holidays, severe weather, periods of high shipping volume, and other circumstances beyond our control.
If your package appears significantly delayed, please contact us through our Contact Us page and we will help you review the available tracking information.
Lost Packages
If tracking indicates that your package may have been lost in transit, please contact us.
We may ask you to verify your shipping address and provide your order number so we can investigate the shipment.
Depending on the circumstances, we may need to work with the shipping carrier before determining the appropriate resolution.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, we recommend:
Checking around your property, porch, mailbox, garage, or other delivery locations
Checking with other members of your household
Checking with neighbors when appropriate
Allowing a short period of time in case the carrier marked the package delivered before completing delivery
Contacting the shipping carrier for additional delivery information
If you still cannot locate the package, contact us and we'll help you determine the next steps.
Damaged Packages
We carefully package orders to help protect them during shipment.
If your item arrives damaged, please contact us as soon as possible and provide:
Your order number
A description of the damage
Clear photographs of the damaged item
Photographs of the shipping box or packaging
Photographs of any visible damage to the outside of the package
Please keep the item and all original packaging while we review the issue.
Eligible damaged orders may qualify for a replacement, refund, or other appropriate resolution in accordance with our Return & Exchange Policy.
International Shipping
Unless international shipping options are specifically displayed during checkout, Merrylaine currently ships within the United States only.
If international shipping becomes available, customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
Shipping Restrictions
We reserve the right to restrict shipping to certain addresses, regions, or destinations when shipping is unavailable, prohibited, unusually difficult, or otherwise impractical.
Some products may also have specific shipping restrictions due to their size, materials, or other characteristics.
Returns
Shipping costs associated with returns and exchanges are governed by our Return & Exchange Policy.
Please contact us before mailing a return so we can provide the appropriate instructions.
Questions About Your Shipment?
If you have questions about your order, delivery, or tracking information, please contact us through the Contact Us page on our website.
Please include your order number whenever possible so we can assist you more quickly.
Thank you for shopping with Merrylaine. We appreciate every order and look forward to sending a little Christmas magic your way. 🎄