Return & Exchange Policy
Draft Revision Date: October 24, 2026
At Merrylaine, each item is created and packaged with care. We want you to love your purchase, and if there is a problem with your order, we’re happy to help.
Returns
We accept returns on eligible, non-personalized items within 30 days of delivery.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned in its original packaging when reasonably possible.
You must provide your order number or other proof of purchase.
The return request must be submitted within 30 days of delivery.
Please contact us through our Contact Us page before sending an item back. Returns sent without first contacting us may experience delays in processing.
Personalized & Custom Items
Because personalized and custom products are made specifically for you, personalized, customized, and made-to-order items are final sale and cannot be returned or exchanged for reasons such as changing your mind, ordering the wrong personalization, or providing incorrect information.
Please carefully review all names, dates, spelling, capitalization, colors, and other personalization details before placing your order.
If Merrylaine makes an error on your personalized item, or the item arrives damaged or defective, please contact us so we can make it right.
Exchanges
We accept exchanges on eligible non-personalized items within 30 days of delivery, subject to product availability.
Please contact us before returning an item for an exchange.
If the replacement product costs more than the original product, you may be responsible for the difference. If the requested replacement is unavailable, we may offer a refund or other appropriate solution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
When contacting us, please provide:
Your order number
A brief description of the issue
Clear photographs of the item
Photographs of the packaging if the item was damaged during shipping
Please keep the product and its packaging until we have reviewed your request.
If we determine that the product was damaged, defective, or incorrectly fulfilled, we will work with you to provide an appropriate replacement, refund, or other resolution.
Handmade Variations
Many Merrylaine products are handmade and may include natural or handcrafted variations.
Minor differences in wood grain, color, paint, stain, engraving, texture, positioning, or other handmade characteristics are normal and help make each piece unique.
These natural variations are generally not considered defects.
Return Shipping
For returns made because you changed your mind or no longer want an eligible item, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.
If the return is necessary because we sent an incorrect item or the product arrived damaged or defective, Merrylaine will work with you regarding return or replacement shipping.
We recommend using a trackable shipping method when returning an item. We cannot guarantee receipt of a return package that cannot be tracked.
Refunds
Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Original shipping charges are not refundable unless the return results from an error by Merrylaine or otherwise required by law.
Non-Returnable Items
Unless required by applicable law or the item arrives damaged, defective, or incorrectly fulfilled, we generally cannot accept returns or exchanges for:
Personalized or customized products
Made-to-order products
Gift cards
Final-sale or clearance items marked as non-returnable
Items that have been used, altered, or damaged after delivery
Items returned outside the applicable return period
Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but cancellation is not guaranteed once an order has entered production or shipped.
Personalized and custom orders generally cannot be canceled once production has begun.
Holiday Purchases
We understand that many Merrylaine products are purchased as gifts.
Eligible non-personalized holiday purchases made during an announced extended holiday return period may qualify for additional return time. Any extended holiday return period will be displayed on our website when applicable.
Personalized and custom products remain final sale unless they arrive damaged, defective, or incorrectly made by us.
How to Start a Return or Exchange
To request a return, exchange, or assistance with an order:
Visit our Contact Us page.
Select the appropriate order-related reason for contacting us.
Provide your order number and details about your request.
If the item is damaged, defective, or incorrect, attach photographs showing the issue.
Wait for return instructions before mailing the product.
Please do not send returns to an address without first receiving return instructions from us.
Questions?
We’re happy to help with questions about your order or this policy.
Please contact us through the Contact Us page on our website, and we’ll get back to you as soon as possible.
Merrylaine
United States